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How we collect, use, and protect your personal data
At Dukandar Shandar, we collect personal information necessary to process your orders and enhance your shopping experience. This includes your name, email address, phone number, shipping address, and payment method details.
Your information is used strictly to process orders, generate shipping labels, deliver stationery and craft products, send order tracking updates, and provide customer support via email or WhatsApp.
Online card and digital wallet payments are securely processed through encrypted payment gateways (Safepay). We never store raw credit card numbers or banking secrets on our servers. Courier partners (e.g., PostEx) receive only your shipping name, address, and contact number for parcel fulfillment.
We use secure browser cookies and local storage to save your cart items, maintain active login sessions, and optimize storefront performance.
You may request access to, correction of, or deletion of your stored profile data at any time by contacting our support team via our Contact page or WhatsApp.